The online store Arli Club (hereinafter "online store") is operated by:
The company is registered in the court register at the District Court in Ljubljana on 14 December 1989.
Share capital: EUR 18,528.00
Legal form: Limited liability company
These General Terms and Conditions (hereinafter "GTC") govern the business relationship between the provider and the buyer when purchasing alcoholic beverages through the online store. The GTC are prepared in accordance with:
The buyer is bound by the general terms valid at the time of placing the order. By placing an order, the buyer confirms that they are familiar with the GTC and fully agree with them.
The provider reserves the right to amend the GTC. Changes take effect upon publication on the website. For orders already placed, the GTC valid at the time of placing the order apply.
The language of business of the online store is Slovenian. The website is also available in English. In the event of discrepancies between the Slovenian and English versions, the Slovenian text shall prevail. All documents, including invoices and correspondence, are in Slovenian.
THE SALE OF ALCOHOLIC BEVERAGES TO MINORS IS PROHIBITED.
The buyer must be of legal age (over 18 years) at the time of placing the order and at the time of receiving the shipment. By confirming the order, the buyer declares and guarantees that they are of legal age and that they will not pass alcoholic beverages to minors.
The buyer must confirm that they are at least 18 years old (mandatory confirmation checkbox).
The delivery person may verify the age and identity of the recipient by inspecting a personal document (ID card, passport, or driving license).
In the event of:
the shipment will not be handed over and will be returned to the provider. In this case, the buyer bears all costs of return and redelivery.
In accordance with Article 14 of the Restriction of Alcohol Consumption Act (ZOPA), the sale of alcoholic beverages in the Republic of Slovenia is prohibited between 9:00 PM and 7:00 AM (with an exception for hospitality establishments).
Orders may be submitted via the online store at any time (24/7). Dispatch and physical handover of alcoholic beverages to the buyer take place exclusively between 07:00 and 21:00 — within the provider's and contracted carriers' working hours. A shipment whose delivery would fall within the prohibited time window is handed over on the next permitted working day.
The buyer is fully responsible for:
In the event of misrepresentation or an attempt to obtain alcohol by a minor, all responsibility lies with the orderer. The provider reserves the right to report suspected criminal activity to the competent authorities.
The Minister of Health warns: Consuming alcohol may be harmful to your health!
Excessive alcohol consumption is harmful to health and can lead to addiction. Consume responsibly.
Registration is not mandatory to place an order. You can place an order as a guest (without registration).
If you choose to create a user account, you log in with your email address. Login is performed via one-time passcode (OTP) sent to your email address. We do not use passwords.
A user account enables:
The user is responsible for protecting access to their email inbox, as login relies on email access. All activities performed through the user account are considered the actions of the user.
In case of suspected unauthorized use of the account, the user must immediately notify the provider at [email protected].
The buyer guarantees that all provided data is true, accurate, and complete. The provider is not responsible for errors or delays in order fulfillment caused by incorrect or incomplete data (e.g., wrong address, phone number).
The user may request account deletion at any time in their user profile or by contacting [email protected]. Account deletion is not possible while the user has active (unfinished) orders. Upon deletion, personal data is erased, while past order data is retained in anonymized form in accordance with legal obligations.
Before placing an order, the buyer has access to the following information in accordance with the requirements of ZVPot-1:
The ordering process:
By confirming the order, the buyer:
The sales contract is concluded at the moment the buyer receives the order confirmation email. Until that point, the provider may reject the order (e.g., due to insufficient stock).
After placing an order, the buyer receives a confirmation email with:
The provider reserves the right to reject or cancel an order in the event of:
The buyer is notified of rejection or cancellation by email.
All prices in the online store are listed in euros (EUR) and include VAT.
Prices are valid at the time of placing the order. The provider reserves the right to change prices without prior notice, whereby for orders already placed, the prices at the time of order placement apply.
The standard VAT rate is 22% in accordance with the Value Added Tax Act (ZDDV-1).
The buyer may request a company invoice when placing an order. In this case, the following must be provided:
In accordance with the Consumer Protection Act (ZVPot-1) and the Rules on the marking of prices of goods, hire of goods and services (Official Gazette of RS, No. 105/2022), whenever the provider announces a price reduction (promotion, discount, strikethrough price, etc.), the new price is displayed together with the lowest price of the same goods in the 30 days preceding the reduction ("previous price"). These rules apply equally on product pages, in the cart, in promotional banners and in email marketing.
The provider does not currently systematically display price reductions at the level of individual products; discounts are primarily applied via vouchers (section 5.5). Whenever the provider introduces a price-reduction display covered by the above rules, the display is provided in accordance with them.
The provider may issue promotional codes (hereinafter "vouchers") in the context of campaigns. Each voucher has parameters defined in the system, disclosed at the time of issuance:
Voucher usage rules:
The buyer pays the order amount directly to the delivery person upon receipt of the shipment. No additional charges apply for cash on delivery.
The buyer transfers the order amount to the provider's bank account within 7 days of placing the order. Transfer details:
The order is dispatched after payment is received. If payment is not received within 7 days, the provider reserves the right to cancel the order.
Neither of the offered payment methods involves the provider collecting or storing payment card data. Bank transfers are carried out directly through the buyer's banking system.
Delivery is available exclusively within the Republic of Slovenia.
Delivery costs are calculated based on order weight and are shown before order confirmation in the cart and on the checkout page. Current pricing tiers and the threshold for free delivery are published in the online store and are maintained by the provider via its administrative interface; the binding reference is always the delivery cost shown to the buyer at order submission. Once the threshold amount is reached, free delivery is applied.
Delivery costs valid at the moment of order submission apply. Price changes do not affect orders already confirmed.
Shipments are dispatched within 1–3 working days of order confirmation (or after receipt of payment for bank transfer orders). The estimated delivery time is 1–3 working days from dispatch.
The provider strives for the fastest possible delivery but is not liable for delays caused by the delivery company or force majeure.
Delivery is carried out by the contracted carrier GLS General Logistics Systems d.o.o. The provider reserves the right, by updating this page, to also use other contracted carriers; the specific carrier for an individual shipment is always indicated in the dispatch confirmation email.
The buyer receives an email with a tracking number upon shipment dispatch.
Upon receiving the shipment, the buyer checks the integrity of the packaging before signing for receipt with the carrier. In the event of visible damage, the buyer must:
Upon receiving the report, the provider will, at its own expense, arrange a free-of-charge replacement of the goods or a refund (at the buyer's choice), reserving the right to first collect the damaged goods for inspection. The provider pursues the damage claim against the carrier based on the carrier's damage report.
If the buyer fails to notify the damage within 24 hours and/or did not record it on the delivery receipt, the provider remains liable under the statutory regime of material defects (section 10); however, enforcement may be more difficult because the damage was not documented by the carrier.
In the event of a failed delivery (recipient absent), the delivery company leaves a notification. The buyer arranges redelivery directly with the carrier. After two failed attempts, the shipment is returned to the provider. The buyer bears the costs of redelivery.
The buyer may select a gift box when ordering. Various color options are available. The gift box price is displayed upon selection.
The following personalization options are available for gift boxes:
Personalization prices are displayed upon selection. Personalized products may only be returned in the event of a provider error (see section 9.3).
In accordance with ZVPot-1, a buyer who is a consumer has the right to withdraw from the contract without stating a reason within 14 days from the day the buyer or a third party (other than the carrier) takes physical possession of the goods.
To exercise the right of withdrawal, the buyer must:
The goods must be returned in unopened, original condition, with all original packaging. The buyer bears the direct costs of returning the goods.
The right of withdrawal does not apply to:
Unopened bottles of alcoholic beverages in original packaging are considered eligible for return.
In the event of withdrawal, the provider shall refund all payments received (including the cost of initial delivery, unless the buyer chose a more expensive delivery option than the most affordable standard option) within 14 days of receiving the returned goods or proof of return.
The refund is made using the same method of payment as the original transaction, unless the buyer expressly agrees to a different method.
For cash-on-delivery orders, the buyer provides an IBAN for the refund transfer when placing the order or when requesting a return.
The buyer is liable for any diminished value of the goods resulting from handling of the goods beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
The provider is liable for material defects of goods in accordance with the Code of Obligations (OZ) and ZVPot-1. A material defect exists if:
If a material defect appears within 30 days of delivery, the buyer has the right to immediately withdraw from the contract and demand a refund, without first having to request repair or replacement (ZVPot-1).
To file a complaint, the buyer:
The provider responds to the complaint within 8 days. The buyer may choose between:
The right to choose among the above remedies is set out in ZVPot-1.
Justified complaint costs (return of defective goods) are borne by the provider.
The provider does not currently publish customer reviews, ratings or testimonials on the website. If and when reviews are introduced, the provider will, in accordance with ZVPot-1 (transposing Directive (EU) 2019/2161), clearly indicate whether and how it verifies that reviews originate from consumers who have actually purchased or used the goods. Paid or fake reviews are prohibited.
Products in lists and search results are arranged in an order determined by the provider (e.g., by category, date added, stock availability, or items manually featured). The provider does not use personalised ranking based on browsing history, profile or automated algorithms. The main parameters of ranking are evident from site navigation.
The Arli Club online store is the provider's own retail store and is not an "online platform" within the meaning of Regulation (EU) 2022/2065 (Digital Services Act), as it does not host third-party content. The contact point for authorities and users in connection with the DSA is: [email protected].
The provider strives for the accuracy and timeliness of information on the website but does not guarantee complete accuracy or flawless operation of the website.
The provider is not liable for:
The provider is not liable for non-fulfillment of obligations in the event of force majeure (natural disasters, epidemics, strikes, government measures, war, supply chain disruptions, or other circumstances beyond the provider's control). The provider will notify the buyer of force majeure circumstances as soon as possible.
The provider strives for the amicable resolution of any disputes. The buyer may submit a complaint or dispute to [email protected]. The provider undertakes to respond within 8 days.
The provider does not currently recognise any out-of-court dispute resolution body within the meaning of the Act on Out-of-Court Resolution of Consumer Disputes (ZIsRPS) as competent to resolve disputes that a consumer might initiate under that act. This notice is published in accordance with Article 32(3) ZIsRPS.
Notwithstanding the above, the provider undertakes to attempt to resolve every dispute amicably and by agreement (section 14.1). Irrespective of the above notice, the buyer may still initiate out-of-court dispute resolution before any registered out-of-court consumer dispute resolution provider entered in the register of providers kept by the competent ministry (the Ministry of the Economy, Tourism and Sport).
Contact email for out-of-court dispute resolution purposes: [email protected].
For disputes that cannot be resolved amicably, the competent court is in Ljubljana, Republic of Slovenia. Slovenian law applies to the relationship between the provider and the buyer. This provision is without prejudice to mandatory rules of jurisdiction that guarantee a consumer the rights of their habitual residence.
If any provision of these GTC proves to be invalid or unenforceable, this does not affect the validity of the remaining provisions.
The provider reserves the right to amend the GTC. Changes take effect upon publication on the website. For orders already placed and confirmed, the GTC valid at the time of placing the order apply.
For questions regarding the GTC, you can contact us at:
By confirming the order, the buyer declares that they:
Effective date: July 13, 2026
Arli Club d.o.o.
Vzorčna ulica 1, 1000 Ljubljana
Registration number: 0000000000 | VAT ID: SI00000000
[email protected] | +386 1 234 5678
https://template.arli.club
