How long do I have to withdraw from the contract?

Under Slovenian consumer-protection law, you have 14 days from receiving the goods to withdraw without giving a reason. Send the notice to info@arli.club.

When can I NOT withdraw?

Withdrawal is not possible for sealed goods that are unsuitable for return on hygiene grounds once opened after delivery — this applies to all alcoholic beverages with broken seals.

Who pays the return shipping?

On withdrawal, the consumer bears the return shipping cost. We recommend tracked shipping, as responsibility for loss in transit lies with the sender.

When will I receive my refund?

We refund the paid amount (including original delivery) within 14 days of receiving the withdrawal notice, but no later than after receiving the returned goods. Refunds are issued to the TRR the payment came from.

Where do I send returned goods?

Send goods to Arli Club, Vzorčna ulica 1, 1000 Ljubljana, Slovenia. We recommend the original packaging and enclosing a copy of the invoice.

Withdrawal from Purchase

This page summarises the consumer's right to withdraw from a contract concluded in the Arli Club online store and provides a model withdrawal form in accordance with Articles 132–145 of the Slovenian Consumer Protection Act (ZVPot-1) and the Rules on the forms relating to exercising the right of withdrawal from a contract concluded at a distance or away from business premises (Official Gazette of RS, No. 139/2022).

The full regime is set out in the General Terms and Conditions, section 9.

1. 14-day right of withdrawal

A buyer who is a consumer (a natural person purchasing outside the scope of their economic activity) has the right to withdraw from a contract concluded through the online store within 14 days without stating a reason.

The deadline starts:

from the day on which the buyer or a third party (other than the carrier) takes physical possession of the goods,
where several items in a single order are delivered in separate shipments — from the day the last item is received.

To meet the deadline, it is sufficient that the buyer dispatches the notice of withdrawal before the 14-day period expires.

2. Withdrawal procedure

Notify the provider — Send a written notice of withdrawal to [email protected] or to the provider's postal address. You may use the model form in section 5 below.
Return the goods — Within 14 days of submitting the notice of withdrawal, return the goods to:

Arli Club d.o.o.
Vzorčna ulica 1
1000 Ljubljana
Slovenia
Condition of the goods — The goods must be returned in unopened, original condition, with all original packaging. Unopened bottles of alcoholic beverages in original packaging are considered eligible for return.
Return shipping costs — The direct cost of returning the goods is borne by the buyer.
Refund — The provider will refund all payments received from you, including the cost of initial delivery, within 14 days of receiving the returned goods (or proof that you have dispatched them, whichever is earlier). The refund will be made using the same payment method as the original transaction, unless you expressly agree otherwise. For cash-on-delivery orders, please provide an IBAN for the refund transfer.

3. Exceptions — when withdrawal does NOT apply

The right of withdrawal does not apply to (in accordance with ZVPot-1):

Unsealed goods that cannot be returned for hygiene or health reasons — e.g., an opened bottle of an alcoholic beverage.
Personalised goods made to the buyer's exact specifications — e.g., gift boxes with custom inscriptions or with a customer-uploaded logo.

For all other goods (unopened bottles, gift boxes without personalisation), the right of withdrawal applies in full.

4. Diminished value of the goods

The buyer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. In other words: you may inspect the goods to the extent you would in a physical store, but you may not use them.

5. Model withdrawal form

Below is the model withdrawal form in a layout that follows Annex 2 of the Rules (Official Gazette of RS, No. 139/2022). You may complete the form and send it by email, or print and send it by registered mail.

Use of this form is not mandatory. Any other unambiguous written statement of withdrawal from the contract is equally acceptable.

MODEL WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract.)

Addressee:

Arli Club d.o.o.
Vzorčna ulica 1
1000 Ljubljana, Slovenia
Email: [email protected]
Phone: +386 1 234 5678

I, (consumer's name and surname), hereby give notice that I withdraw from the contract of sale for the following goods purchased in the Arli Club online store:

Description of goods: (name(s) of the item(s) being returned)
Order number: (e.g., PD-000123)
Date of order:
Date goods were received:
Name and surname of consumer:
Address of consumer:
Consumer email:
IBAN for refund (mandatory for cash-on-delivery orders; otherwise fill in only if you wish the refund to be sent to a different account):
Signature of consumer (only if this form is sent on paper):
Date:

6. Material defects (warranty claims)

Withdrawal from a contract is not the same as a material-defect (warranty) claim. If the goods are damaged, do not match the description, or lack agreed characteristics, this is a material defect, governed by section 10 of the General Terms and Conditions. We are liable for material defects for 2 years from delivery, and you can report them within 2 months of discovery.

7. Contact

Arli Club d.o.o.
Vzorčna ulica 1, 1000 Ljubljana
Email: [email protected]
Phone: +386 1 234 5678
Registration number: 0000000000 | VAT ID: SI00000000

Effective date: July 13, 2026